Frequently Asked Questions – Greenhawk Equestrian Sport

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Frequently Asked Questions

About Greenhawk

  • Where are you located?

Greenhawk ships online orders from our warehouse in Mississauga, Ontario, Canada.

  • Do you have brick & mortar store locations?

We have over 40 brick and mortar retail locations across Canada. To view a full list of our store locations, click here.

Your Account

  • How do I create an account?

To create an online account, click here.

  • How do I change my password?

If you have forgotten your password, click here to reset it. To update your existing password, login to your account and click on Information. You can then update your password using the New Password field.

  • How do I update my address?

To update your address, login to your account and click Addresses. Click Edit to change your existing account address, or click Add a New Address to add an additional address. You can also edit these addresses at checkout.


  • Where do I find my order number?

Your order number is available in your order confirmation email. The order confirmation email will be sent to the email address linked to your account once an order has been placed. Order numbers are also available in your online account. To view your orders, login to your account and view the list below Order History. A list of all of the order numbers linked to your account will be listed.

  • Can I make changes to an order that has already been placed?

Unfortunately, changes to an order that has already been placed may not be possible. Please contact our Customer Care team here or by phone at 1-800-268-0484 for further details about your order.

  • How can I track my order?

Order progress can be tracked via the Order History section of your online account. You will receive an email notification once your order has been shipped. Shipment tracking numbers are available in the Order History section of your online account. Note that shipment tracking information may not be available for up to 24 hours after your order has shipped. If you have any trouble finding your tracking number, please contact our Customer Care team here or by phone at 1-800-268-0484.


  • What are the shipping options?

Courier selection is determined based on a combination of cost, reliability, and speed. We may use a variety of national and established courier companies to ship your order. In some cases, your ship to address may limit courier options exclusively to Canada Post. These may include addresses with PO Boxes and remote locations.

  • What do I do if I did not receive my order?

If you have not received your order, check your order status available in the Order History and Details section of your online account to ensure your order has been shipped. If your order has been delivered and you have not received it, please contact our Customer Care team here or by phone at 1-800-268-0484.

  • Where do you ship to?

We currently ship orders to Canada and the United States. For international order inquiries, please contact our Customer Care team here or by phone at 1-800-268-0484.


  • What is your return policy?

We are happy to make exchanges and refunds provided that the product has not been used or damaged. To qualify for a return, merchandise must be returned within 30 days in its original condition with a copy of the sales invoice for a full refund, exchange, or credit - you decide. Greenhawk's full Return Policy is available here.

  • How do I start the return process?

Please use the Contact Us link found on the website home page. Leave us a message for our Customer Care team with the details of your return request. Please include your full contact information, item # (SKU) and item description, and the reason for the return. One of our Customer Service Representatives will contact you by email with an approved Return Authorization Number (RA#) along with instructions on how to return or exchange your item(s).

  • Who is responsible for return shipping?

You are responsible for return shipping costs. We cannot accept collect returns. Please return items by insured ground mail to the address that we provide to you when you receive your Return Authorization Number (RA #).


  • Can I ship a gift to a different address?

Yes! Orders can be shipped to a different address at checkout. Simply enter the required shipping address in the Delivery Address section.

  • Do you offer gift cards?

Yes! Greenhawk gift cards are available for purchase here.

  • Do you offer gift wrapping & gift receipts?

Unfortunately, gift wrapping and gift receipts are not available at this time.

  • How do I redeem a gift card?

Greenhawk gift cards are redeemable in-store only. Visit any of our retail locations to redeem your card. To search for a store near you, click here.


  • What payment methods do you accept?

We currently accept Amex, Apple Pay, Diners Club, Discover, Google Pay, Shop Pay, Visa, and Mastercard.

  • How are refunds processed?

For questions about returns, please click here to view our full Return Policy. Refunds will be issued to the original method of payment used to place your order.

  • Will I be charged duties, taxes or any other fees?

When your order arrives at your address, there are no additional payments or collections required. We will pay any applicable duty or brokerage charges.

Privacy Policy

  • What is your privacy policy & how is my data used?

Greenhawk Inc. does not sell, trade, or rent its customer information to any third parties. You can view our full Privacy Policy here.