Greenhawk Equestrian Sport is an exceptional company.
Incorporated in 1985, Greenhawk is Canada’s largest retailer and distributor of equestrian products, with over 50 retail and show locations across Canada including franchising, e-commerce and catalogue sales, and a wholesale division. We are dynamic, intense and growth oriented. We are a team-oriented environment. We believe in helping people thrive and grow in their careers and we welcome process and idea innovation.
Greenhawk Inc. is constantly searching for intelligent, motivated, and committed people to join our team. We provide a range of opportunities in an exciting and growing company that is at the forefront of the equine industry. Employees enjoy the opportunity to take advantage of our amazing employee discount program, flexible hours, possibilities for overtime hours, tons of opportunity for growth and more!
Locations currently hiring:
- Mississauga Home Office, ON (F/T)
Primary Responsibilities:
Based out of our head office location, your Primary Duties and Responsibilities revolve around providing exemplary support to our customers and our chain of stores located across Canada.
- Serves customers by providing product information and resolving product and service problems
- Respond to customer emails, calls, chats, and ticket inquiries in a professional and timely manner
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Customer orientation and ability to adapt/respond to different types of customers/situations.
- Communicate with co-workers regarding any unique circumstances relating to customer, etc.
- Share customer feedback with manager / appropriate personnel where needed
- Assist with or create sales orders in a friendly & helpful manner
- Increase / generate sales by describing product features and benefits, promoting value and suggesting add-on items which may compliment the sale
- Liaise between head office and Corporate and Franchise locations; provides support through our web-based case portal system
- Actively listen to store concerns and document for review by management
- Respond to all inquiries in professional and timely fashion
- Actively contribute toward team efforts and success
- Work in conjunction with distribution, purchasing, and marketing teams
- Ability to work flexible hours including days, evenings and weekends
Required Skills:
- Excellent written and verbal communication skills; pleasant, professional and confidant speaking manner
- Able to work in a group setting as well as independently
- Self-motivated and efficient
- Good working computer skills (including Microsoft Outlook, Word, Excel) and the ability to learn new operating systems quickly and easily
- Decision-making and problem-solving skills; ability to deal tactfully, patiently and calmly with difficult customers and situations;
- Able to provide recommendations / solutions to problem
- Good organizational skills
- Strong working knowledge of the horse industry; knowledge and experience in multiple disciplines is an asset
- Proficiency in written and/or spoken French (including horse and equestrian terminology) would be considered an asset.
At Greenhawk, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
If you would like to apply for an available position, please send your résumé and cover letter to careers@greenhawk.com and include the location you’re applying for. We thank all candidates for applying. Only those candidates selected for an interview will be contacted.
Emailed résumés should be in Word, PDF, or .txt format.